Fees & Payment
All clients, upon registering with this practice, sign an agreement to pay all fees at the time of treatment of their pet.
We accept all the following methods of payment;
- Online Direct Credit
- Q Card
- Farmers Card
- Credit Cards (including Visa, Mastercard, American Express, Diners, GE Creditline and GEM Visa Card)
- Rappaw Rewards Bonus points
- Rappaw Gift Cards
If you have any potential problems paying please speak to the us about your situation prior to seeing the veterinarian. .
What does it cost?
Our focus on delivering top-quality service, diagnosis and treatment means we are aiming to be the best, not the cheapest.
What happens next reflects the level of care you wish us to provide.
However there are corners that we won't cut, where patient safety or pain would be an issue.
There are benefits for your pet in us practicing top level medicine, but we are well aware that there may be budget or commitment limitations.
Do feel free to discuss these matters with us; we will do our best to accommodate your circumstances.
Don't forget that you can earn bonus points (if your a member or Rappaw Rewards) - these add up quickly and can make a significant reduction in costs.
Costs vary depending on what procedures your pet is having and what size they are. Please phone or email us for an estimate.
Does Rappaw offer Credit?
Full payment for treatment is expected at the time of consultation, or on collection of your pet.
We are able to offer 12 months Interest Free terms with Q card Finance for transactions over $200 (subject to Q Cards t&c)
There is a link at the bottom of this page to apply for Q finance this is a non obligation pre approval.
If you already have a Q card you can already access Q3 (3 months to Pay) at any time.
If you really can't pay at the time, you must organise alternative arrangements prior to veterinary care going ahead.
Any costs incurred in checking credit or in collecting payment will be charged to you.
Is There An Extra Charge On Weekends?
No we do not charge extra on weekends.
Afterhours/Emergency surcharge - may be applied if we need to see your pet for urgent non scheduled treatment. Please discuss with reception when you phone.
Q Card Finance
We are able to offer 3 months interst free terms (Q3) to Q card customers at all times (Card must be present at time of payment) for longer payment terms please discuss with our friendly team. Q cards tems and conditions apply and Q cards prevailing interest rate is applicable
.*12 months no payments and no interest (“Payment Holiday”) is available on Q Card Flexi Payment Plans. Minimum spend $200. Account Fees may apply. A $55 Establishment Fee for new Q Cardholders and a $35 Advance Fee for existing Q Cardholders will apply. Q Card Standard Interest Rate applies to any outstanding balance at end of Payment Holiday. Offer is ongoing. Q Card lending criteria, fees, terms and conditions apply.